Changed password and had to contact tech support. Normally tech support experience has been done with Usaa employees, but was surprised that it’s been outsourced. It took 3x slower than normal and not efficient. One shouldn’t be on call for over an hour and go through multiple people for something that used to take 10 minutes max. Their information is also out of date and they’re just altogether not helpful
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No, been using third parties for 10 years
I'm Indian and nah fam, can't understand tech support at all. Had to call them for GlobalProtect issue and it was 1+ hours due to a lack of understanding.
I couldn't make out most of the replies from tech support and had to continuously ask for them to repeat themselves. I guess the only way anyone could understand is if one can speak or be from India....or maybe every job is really getting outsourced to India...
Amala is trying to outsource all of IT (onshore & offshore). Can’t blame her, though. WP has put all of the pressure on EC to cut costs as much as possible due to another year of losses.
Seems like they are bleeding cash and desperately trying to stop it.
they get what they pay for, 3p is the death of USAA - everything they touch gets tarnished
IT tech support has switched over to India
All of the Level 1 desktop support was moved to Mexico in March-April.
Support times have increased and service levels dropping.
Please thank the CIO for that change.
Sounds as though the outsourcing has started in earnest.