Why I left...
I left because - as a veteran and nearly 20 year USAA Member - I could no longer work for an employer who violated Core Values, while also not putting their employees first. I worked my tail off for 17 years to finally get hired on at USAA - thinking I have finally made it only to find out that USAA is far from being a great company to work for.
Wayne, Amala and the entire Board need to be tossed out. Instead, they are being rewarded with millions of dollars in pay raises and bonuses, while being responsible for the first loss in the companies history; sure loose $1.3 BILLION and get a pay raise...not to mention the constant drip of layoffs destroying the lives of those who hung in there and worked hard during the pandemic.
Toxic work culture, inept leaders, RTO blankshow, and changing Remote employee work types are violations to their supposed Core Values of Honesty and Integrity.