What has to break before TR management realizes they went too far with their Change Management (layoffs) project? And when it does break, will management bear any consequences?
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The Change Program was supposed to streamline and modernize so that the company could absorb all the layoffs. The layoffs were going to happen regardless, but the Change Program baked in a lot of these layoffs as savings. The program was a monumental failure and the savings weren’t realized, but the layoffs still happen and our old tools continue to crumble around us. What a waste of time and money. There was never a finance person on the project for more than a few months before they were laid off or left. Projects never had actual financials and never really knew budgets or actuals, planning was a joke and the PMO was a bigger joke, with their management hardly understanding the projects. The biggest failure was trying to fully staff Tech with third party vendors in low paying countries. You can’t build a brand new authoring solution in the cloud for over a billion dollars in content with all low cost vendors in India who don’t have any idea what you do and have nobody with domain experience to lead them-even the vendors said they couldn’t do it, but they never got help. Ki-ling the program was a blessing for all involved. How KR continues to make millions is mind boggling
The TR "change program" is no different than the one KR was responsible for at Credit Suisse and HSBC. I have to hand it to her. She has made enough money that she doesn't have to worry about failing because she won't have to work.
The plan was rushed and full of holes and false assumptions. The deliverables were either delayed, less than had been assumed or abandoned. In a public company when you commit to $600M in saves you’re locked in, so despite the lack of real change the costs came out. The only part that proceeded to plan was offshoring roles.
I was part of the change program (at a very low level). From the bottom looking up we were never part of the conversation about this being used to fire anyone. In fact it was to find ideas to innovate out technologically so that we make more profits to save jobs. By the people at the top using the change program as the excuse I feel that I was deceived and lied to. — just my 2 cents.
Is Change program anything besides layoffs? Bc we’ve always had layoffs but never had to call it the change program..
LOL... "Management taking responibility"
One thing we need to make clear as employees is how angry customers are. If I had a dollar for every time a customer said “I will never use TR again…”
80% of revenue from US. Trying to get 80% of employees outside US.... Let's be honest, they say this is a CA company, but all the most profitable products were acquisitions from inside the US. Outside of maybe PL(mostly UK) and Indirect Tax what products even do well or are even useful outside the US market?
It ain't ever getting better.
But I did get annoying appreciation cards from SH and DW. Such nice bozos.
As long as money is coming in, they don't care.
They know what they are doing. Move all jobs out of U.S. to low cost third world countries with little or no employee protection regulations. The upper management cares about nothing other than increasing share value and bumping their bonuses. No interest in the lives of employees they have destroyed, or the customers who suffer from a total lack of support and service or declining value of our products. It will only get worse