You can be honest. I want the real deal before I apply
4 replies (most recent on top)
@ktz+ soon to be licensed too.
The don’t have the non licensed ccc reps anymore. Those were outsourced to 3rd party contractors in 2020.
Depends.
Does receiving non stop, back to back calls, with no downtime inbetween, a highly managed day (every minuet is directed by a schedule for you, including lunch and breaks, and you must follow it to a T) sound like something your down to do?
Do you have any plans to do anything else with your life other than customer support call center work? If not its probably a more happier environment elsewhere, which less youll need to know and do, for marginally less pay.
You would have opportunities to go into claims I'm sure, which will be the same call center job, but with way worse calls, and needing to know 1000 times more.
Oh and keep in mind, we literally just offshored and sold off the tech support people, and customer support is likely an area that would be offshored next.
If all you want is just a job, and need it desperately, by all means. If this is a planned career, youll have to make it out of support, which can be a metrics trap, into claims, which can be a metrics trap, get lucky along the way, and not hate it all enough to quit. Most dont last more than a year here.
Paycheck 900 rent 700.