I'm in ASIC and we were rebadged to the vendor or sent to benefits. However, I was curious on RMBC's fate. No one told us anything in our dept
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I have heard that anywhere between 30-40 chat reps received their notice and the rest are being kept around for 6-12 months until the department and their processes are retooled. Then they will decide how many of the rest of the department they are keeping, what is being automated to AI, and what if any is being vendored out.