Look at the US Tech Support side: you will see layers and layers of managers, supervisors and analysts that really do nothing for the company, looks like fractals- repetitive layers of management that all look the same spread over several states. You could slash 80% of them and nothing would deteriorate as the the ones underneath them do all the work. If anything, things would get better with less of them. There's hardly enough techs on the field to get service fixed, installed and working, but yet you have all that management in tech support - lots working from home -that DO NOTHING that matters. Less managers, more worker bees, that's how you can save money.
This is very well said, @2uwf+1l7nflYn. I see unnecessary layering of management as an impediment for making any significant progress.