So curious to see the most ridiculous screwups from HCL. I dont think I could be surprised by any story. I have lost a customer because it took over 1 year to deliver a 2nd device on a 2 machine deal. Reason? HCL never submitted the order for the 2nd device even though its on the same signed paperwork and order. Perhaps this one is worse. HCL sends customers with locations that are not in our geography our internal cost invoices for whatever we sell them. Imagine sending a customer a Xerox cost invoice for a C8145 after selling them one for $22k. This is a weekly occurrence. HCL sent the wrong toner to a customer for 5 months (October 22 - February 23) straight because a code was wrong in the system despite being provided the toner part number, serial number, model number, and picture showing the toner to the supplies department. It only cost Xerox several thousand dollars to reimburse the customer since we had to order on Amazon. Any of you out there can top any of these? Im guessing total impact is at least $500,000 in lost equipment revenue most likely more.
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HCL is a DISASTER.
Screwing up Billing. Sending the wrong parts and supplies over and over. Not getting equipment orders processed correctly or even on time. Customers complaining that they can't understand the offshore reps, or that they are hearing chickens and other non-standard sounds in the background of calls.
Great job Xerox. You saved $500k by having people who live in 3rd world conditions do you phone calls and paperwork. And now you're losing 10x that on customers (oh, sorry JCS....."clients") fleeing to the competitors.
The EC team is destroying this company. But while they jump from the plane with their golden parachutes, the rest of us go down in a fiery explosion.
SOP at our core... seeing long time customers leaving for maybe greener pastures..
HCL… Xerox on the cheap
I don’t understand how they get away with the non ethical things they do. Hang up on customers, not get back to people, consider problems solved when they are not etc.
Fire HCL, they are worthless
Our core experiences these same things on a daily basis. Not billing customers , sending them inaccurate invoices with cost of equipment , putting customers on hold for no reason, terminating service contracts for no reason, not booking orders for over a year, not ordering equipment on out of geography deals for 6-12 months, orders falling through the ‘cracks’, losing long term customers weekly. No one in the organization getting back to you or responding to emails for weeks months… This is not a company i want to be a part of ….it’s time to move on … the fact is ..it has been time.
csg+1lEimeKv
I can imagine Xerox is regretting signing the HCl Contract. I was caught up in that 3 years ago. It's been my mission since to replace High end machines (Brenva/iGen4-5/ColorPress) that I installed in my territory with competitive gear and TBH, doing a pretty good job at it!. When Xerox machines are getting 3-4 DAY response times, and iGen's are down for WEEKS waiting on parts, it's a pretty simple thing to do.
I was under the impression we dropped HCL in favor of this other company TaTa?
Xerox has to be regretting signing HCL contract. When you cut corners, the result is what you pay for.