This transformation will continue until it has a negative effect on the bottom line "if it has a negative effect" I for one am not pleased when a large corporation makes me speak to an overseas representative. The language barrier is intolerable, the scripted b.s. double talk and many times the inability to resolve issues. Makes me take my business elsewhere if there are any corporations left that have not sold out yet.
@1cxa+1l5p2ZdN is 100% correct.