It's always been this way, reps are responsible for merchandisers. We had an RMS that never worked weekends, how is that when Meijer stores are changed over on Sunday, how are these folks trained? They would have brand new hires out there training them....so funny. When I got calls regarding service I gave them the RMS's number or the DM. They would not answer and would than blame me Monday. Nope! How are you not suppose to work overtime yet field calls on the weekend? They talk out of both sides of their mouth and always have.
Things won't get better till you are gone, this company is the worst ever! It's all about pass the buck, no thanks!