CEO is blind to just how bad tech is and Dil p is the root of the issues. So many issues!! Customers are furious. Tech stack cannot handle spikes. Horrible planning for DNS storms. Always an excuse never a solution.
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Our tech has always been garbage, but it's somehow managed to get worse. Every time I need to speak to IT, they waste an hour doing nothing, then they escalate me to the next level, where another hour of my time is wasted repeating everything I told the first rep and going through everything I've already done because any notes they make are minimal. In every one of these situations, I know more than the rep, but with everything locked behind admin settings, my hands are tied. I can only imagine what our customers deal with. We're fu---d.
He is set to retire next year anyway - GJ and DV do not get see eye-2-eye, before GJ become CEO, they were always go against each other ....So DV is out of picutre anyway...GJ favorite is AR...