If Verizon converts a majority of its stores to indirect, the company will end up relying even more heavily on corporate business account managers to drive revenue. The problem is they are simultaneously putting increasing pressure on the very people carrying those revenue streams.
From the outside looking in, it feels like Verizon is stretching and stressing the core pieces of the business instead of strengthening them. That is not a sustainable long term strategy, and it is hard to see it ending well for the company if things continue in this direction.