when you optimize for one thing, you usually suboptimize something else.
so now we spend energy on trivial stuff like badging, attendance, and proving people are physically present, while less time goes into the actual work. the work is still there. it just gets buried under another layer of compliance theater.
wells fargo has always had a problem with truth and trust. in good times, people work around it. in tough times, it gets harder to hide.
that’s when the cracks show.