It's a mixed bag in my team. There are a couple who contribute fairly. I've stopped checking their work because they've proven reliable and knowledgeable. The rest just create more work for me. Everything they do needs to be reviewed and often redone. I can't shake the feeling that many of them aren't as invested in keeping their jobs. Which is counterintuitive, but still.
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You guys are saying you don't overextend to help offshore but good lord if I was hand-held through my job daily like some of these offshore employees have to be, I would've never learned how to do anything for myself. They're definitely getting all they need and more.
I treat offshore workers like contractors. I let them go about there day but don't share information with them unless needed. If I need to explain something to them I tell them I will walk them through it once and they need to take notes and ask questions. I'm not spending extra time babbysitting them. They were hired to do a job. It is not my fault some are unskilled workers.
They are the absolute worst.
@fk Lol? Do you zone out during daily standups or something? Do you not notice your offshore employees have been giving the same status update week after week after week and are just impressed because they drone on and on about nothing?
Many (not all) onshore workers have meetings about meetings, deliver jargon and have an inflated sense of self importance as evident in some of the comments above. Yes i have witnessed the information hoarding and blocking of offshore employees but ultimately for now it is US headcount that is being cut and while you may feel important today you can be cut tomorrow so be nice iyou too are only a number not more important than an offshore employee.
@dy You kinda' out yourself in so many ways and validate what we all know to be true with offshore leads and managers here.
You don't actually care about productivity or quality from your reports, because really you're too ignorant to understand their jobs. Your main concern is whether or not they're complacent and if they speak up. You want yes-men, and when you have people who have actually invested their time and money into actual degrees and not some degree mill that churns out people who only understand how to make Hello World in Java, you mismanage them and blame the results of your mismanagement on them being bad.
The India works are not as invested, they will leave a job for a promotion of .30 per hour. They always want to be promoted or they leave for a better position and it’s pretty rampant. I know this as I have a lot of experience working with them at other companies. Optum will learn you can’t outsource everything and keep the company afloat. They’ll have to bring work back.
On my team I have some under performing Americans. Sure I have some OGA people that don’t perform the greatest, but I can get five of them for that cr-ppy complaining American. You get what you pay for in India and in US you don’t always get what you pay for.
It's about a 50/50 on whether the FTEs are good at their jobs, and there's some real stand outs who are great.
The contractors, I've yet to meet one who is a net positive. Their work is always subpar to the point of detrimental. They appear good on paper since they create work and their work scams the system. Pick a task off the board, open a PR with a change that doesn't work, move on. Another one creates a task to test the PR. When they report it's not working, a new task is made to yet again resolve the issue / implement the feature.
It's like someone coming to your house to install cabinets, fu--ing it up, having someone come out to see that it's fu---d up, them coming back to redo it. And charging you during this whole process and you going "wow, these guys must be hard at work!"
I was always kind to them, but I wouldn't approve their security requests, I wouldn't share answers/work, unless they were in management I didn't respond to emails, etc..
I wouldn't hand off work. I ended up leaving optum 2 months ago and regret nothing.
Sad thing is they will keep their jobs, and we will lose ours, even though we're fixing their stuff. Eventually it'll bite them, when they get rid of the people who actually provide quality and care about their work.
Then it'll just be a slush box of crud everywhere.