Manager here - I have not heard one bit about PEGA. Was this rolled out only to certain states/plans or roles? I'd assume if it was implemented in my area I would have heard at least rumblings from others in management or something formal but also who knows...
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@144 yep. It’s on my laptop.
@19h Not just in intake but in claims ops too
Its in intake. They threaten us with these emails & messages about PEGA. Pretty much we can not be away from our desk for more then 3 minutes. We have to be actively clicking, scrolling & typing throughout the day even if our volume is low. The morale has gone down, no one talks in the chat & we are miserable. I feel this is a performance management trap to let people go & using PEGA as a way to fire people.
@OP no word here either .. I can’t imagine who would have the time or energy with all this other stuff going on .
Only PHCO
I’m surprised you haven’t heard of it. I’m in UM and we were getting emails about it, promoting what a great program it was. It was installed on our laptops and then it was addressed by our people leaders. It seems to be everywhere…
@OP it’s been installed on my laptop!
Ask the internal chat gpt. That’s what I did and found all the information. It’s not full industry yet