The GoT quote to describe Elavon is “the night shift is dark and full of terrors”. Everyone is looking out for themselves.
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Elavon would do well to learn the lessons from the recent collapse of Spirit Airlines, a low cost air carrier that lost track of the customer experience as they continued to cut costs.
Payments 101 - price can attract new customers, however, customer experience is what keeps them at that bare bones cost structure.
When Elavon slashed costs, personnel, traditional support, eliminated acres of employees and migrated critical U.S. customer service functions offshore, they optimized costs without any effort to protect or maintain the expected merchant customer experience, Elavon didn't just lose the moment, they completely flushed the merchant customer experience, making every turn and every issue a challenge for basic merchant customer retention. And once your retention slips, merchants bail for the competitors, everything in the Elavon world gets more expensive, from new merchant acquisition, attempts to create brand loyalty and the desire to maintain brand equity. A new logo will not support a business model where service value and merchant customer experience cannot coexist. It's a bigger challenge in a competitive environment.
Retention always outperforms acquisition and the higher relationship acquisition costs, but when the focus is all on the bottom line, it doesn't take long for a once proud payment processor to easily see, find and learn to live at the bottom.
Dumpster fire, maybe - loss of altitude and rapid descent (just like Spirit), absolutely.
I just reserved my cube for tomorrow, number 34C in flea bottom. Who wants to reserve the one next to me?
A decade of futzing and f@rt*ng around, pizz poor and incompetent leadership and the chickens are coming home to roost, too many egos and big salaries, not anywhere near enough revenue to go around.
Hunger games are underway’
The Night King can resurrect this dying working culture.
Is everyone getting ki-led off eventually? Is the winter coming?
What does dumpster fire mean? Dumpster fire is a negative slang term for a situation (business line) that’s completely disastrous. It typically implies that such a situation (business line) is out of control and is very unlikely to be fixed. It’s often used to refer to situations (business line) that are disastrous due to extreme incompetence or negligence. The term can also be applied to people, groups, or things that are in the midst of utter chaos or irredeemable failure, as in They haven’t won a single game—they’re a complete dumpster fire this year. It’s especially used in a mocking way. This figurative sense of dumpster fire is based on its literal meaning: a fire inside a dumpster, which is a large trash container designed to be lifted and emptied by a garbage truck. A literal dumpster fire is often caused accidentally, and the same goes for the figurative sense of the term—it’s usually used to refer to disastrous situations (business line) that weren’t intended to be that way.
A "dumpster fire" is a slang term for an utterly calamitous, chaotic, or mismanaged situation that is out of control and unlikely to be fixed.
That is Elavon in a nutshell