They just have to appear to be fair when going through this layoff process, because that's what it is-layoffs. They're making sure that all professional positions will have a job to move into. All service, no matter how technical or how good you are, is over. They'll have thee most incompetent 2040 workforce you could ask for. And for the customer? Bull-$hit. Wait til the customer waits on hold for twenty minutes only to get someone who, one, can't speak English, two, isn't trained to do a damn thing but "escalate a ticket", and three, keep seeing their renewal go up while basic service goes down. Who is advising the company on these kinds of business decisions? Are there ANY adults around? How did we get here??
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They will keep all the quiet quitters, I'm certain.