One year ago I quit Fiserv, and I am constantly grateful to have made it out, thankfully to a much better position elsewhere.
There were many things not to like, but my #1 complaint about Fiserv was that I was implementing "products" that were either not fully developed or didn't work as advertised, and I had to face clients on a daily basis and try to tapdance these services to work. Basically I was set up to fail by Fiserv, which was an absolute waste of my time, and I quickly knew it wasn't going to be a long-term fit for me.
I was complimented on my work and well-liked by my team members, but not once did I have a week where I hit any metric goal during my time at Fiserv (not in-office hours, not sapience hours, not delivery goals...which were supposed to be 98% success rate and thus impossible to achieve, especially with sh-t products). Early on, I just freed myself from caring about metrics and that was the only way my mental health did not suffer, and I do not regret that choice at all. They were paying me the same whether I hit metrics or not, and I could not be stressed out by the infantilizing concern that I wasn't at my desk for 7 hours a day or whatever it was at that time. The weekly "dashboards" that management would send me on metrics would go straight to my trash folder, unopened.
I survived a couple big rounds of layoffs somehow, but while I was already deep into my job search, I unsurprisingly received a "Needs Improvement" on my yearly review (because of metrics). It was about a month later I finally got a great job offer, and put in my two weeks notice.
Sharing my story in case it resonates with anyone who thinks they should leave but aren't sure they can - you should, and you definitely can. You can all do better than Fiserv, you got this.
11 replies (most recent on top)
@OP sounds just like the other F word, FIS. Amazing how the head-2-head competitors are the same. Literally, the same
I was able to retire last year but I have several friends in the age and tenure that is super scary to move on..you are truly on your on in this place..your managers are out for themselves… look out for yourself!
If you can make it st Fiserv, you can make it anywhere. Thanks for sharing your story, which I'm sure is encouraging for many!
@cy Perpetual scammer, and a good example why this company only grows worse each decade.
It's all the outsourcing. Notice the companies with the most outsourcing are the ones with the CIO who is effectively mentally re--rded about AI. It's not a coincidence.
I got out a little before Sapience started. I cannot imagine working under that.
I left for almost lateral pay, but the drop in working hours was so drastic, it was initially hard for me to comprehend. I took quite awhile to convince myself I wasn't cheating my new company by putting in only 40 hours a week.
You don’t know anything about me.
Ill take a package.
Take me with you. I’m so tired of getting internal interviews but not fitting the “demographic” and being kept down while the laziest coworkers get promotions.
Nice! As you can see by the above comment the younger generation’s attention span does not allow them to even read a decent sized article. No wonder we have so many missed requirements!
Congrats on your “1 year Fiserv free”. I heard the survival rate after five Fiserv free years is 200%
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