I write this as a user of QuickBooks, not as an employee. I'm an accountant. QuickBooks has been my lifeblood. Over the past 5 years, this software has been absolutely destroyed. What was simple has become complicated. What was efficient has become slow, clunky, and unresponsive. The A.I. features are an absolute joke, introducing so many errors that have to be manually fixed. The interface screen used to so intuitive, but is now a confusing mess. Function buttons that were on the front screen are now buried under 3 levels of menus. And glitches... now so many glitches. Transactions are lost. Saved items miraculously disappear. Many of my clients have experienced payroll tax issues.
You can tell the coding was outsourced to engineers in India. Total cr-p design.
Customer service is an absolute joke. Foreign people who can barely speak english reading canned responses from their "Intuit Customer Service Book".
This company is going down. They destroyed a great product. Outsource your engineering to a 3rd world country and you'll get 3rd world results.