There's a job listing for a Head of product owners posted recently. And a few others posted suggest mm is moving away from building fun things and more of "we need someone to police what's going on". With the publicly release financial report of "record breaking earnings" (not how I would title it) the job listing mentions "optimizing cost efficiency". It suggests this person when hired will be expected to achieve "more with less" by using automation to replace manual headcount! Whomever has this role will have to deal with a lot of legacy product owners who don't think they need another person telling them what to do. IYKYK
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The role is to oversee the Salesforce and Genesys work in Operations. They've been trying to fill it internally for a year and no one wants to deal with the politics and stress. Both projects have been a mess.
They're not expected to achieve "more with less" by using automation to replace manual headcount. It'll be offshore contractors. They're already doing that after the Genesys rollout. The staffing plan for these areas is all offshore except for a few US roles that are there to oversee offshore teams, be responsible for offshore fu-k-ups, and interface with US leaders.