With the implosion of the FIS contract handling the TA known as Project Condor, the take back of CS will be completed soon, date uncertain, due to the remaining Retirement and Shareholder skills being serviced at FIS until after the tax filing deadline. They are waiting to be notified by FT that they have the staffing trained up to take all calls. So far, they don't. The panic is spreading, hiring has been haphazard. Workday's AI tool has not been successful in capturing the applications of all tenured staff wanting to come back. Many have received rejections. Managers do not have the capability to retrieve their applications leaving many in limbo. The entire five year drama has cost FT highly experienced/knowledgeable staff to other companies. A TA that was operating efficiently was outsourced to save money. The whole thing is FUBAR.
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Supervisors rehired from FIS are scrambling to hire for their teams. Interviews of candidates aren't resulting in enough qualified people who can perform this role successfully in the associate category. Workday's hiring tool has sent rejection emails to qualified candidates for senior and specialist before hiring managers can evaluate them and request an interview. Remember the goal is to restore confidence in financial professionals and shareholders burned by Project Condor's long hold times and inaccurate service. Candidates rejected by Workday or just ghosted after interview due to the need to keep staff at FIS until the takeback can be finalized. They have no choice but to apply for jobs elsewhere so that they can continue to provide for themselves and their families without interruption. By the time this is solved, those candidates and their experience will be long gone. In Rancho, the State of California is a popular alternate choice. Once past the probationary period, there is real job stability with great benefits, no productivity standards to struggle against and a pension. Enough is enough.