Seems for operations, they have to wait for the on site audits to complete and March membership numbers/projections since the end of the subsidies. They can’t show to regulators they are riffing people when we don’t meet TAT
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@f0 -That’s the American. Wait till the $38 trillion+ national debt grows to the point no other nation wants US dollars anymore. The US is the land of short-term thinking and get rich quick schemers.
A lot of times this place would rather pay the fines because it is "cheaper" than having enough staff to do the job or actually doing things right. Now the landscape has changed, and they are paying the price (not really because associates are paying the price not leadership and the C suite) for their "glory' years when they had so much revenue that they kicked the can down the road.
All the $$$ spent on “automation” isn’t solving TAT. Let the layoffs happen on that side of the fence, not operations.