Humana has no leadership - they do have lots and lots of layers of useful management, just no leadership! They have no vision or plan at all - hence, can't put together a strategy. It cracks me up that they keep hiring upper management but continue to let go of the people who actually do work.
I could never recommend anyone take a job at Humana, nor would I recommend anyone be a customer. They have very few execs / managers that can deliver! Those that cared about the company and its customers are being let go. They are told they complain but in reality they are bringing up real problems and issues that if not addressed will have huge negative impact. The execs / managers don't complain because someone will then say "what are you going to do about that" and they will have no response since they let go of anyone with ideas or that cared!