Thread regarding T-Mobile layoffs

Digital strategy/T-Life

T-Life is a complete cluster. It’s amazing that any work on that app gets it done. It’s all baling wire and duct tape on the back end. The left hand doesn’t know what the right hand is doing.

Approximately 500 NTW from Kevin Lau’s Org are gone tomorrow. A large part of those I’ve been supporting T-Life. Management is going to continue to push these impossible timelines with fewer people. What does that mean? Seven days a week probably at least 12 hours a day, people will be working. Jeff Simon , Kevin Lau, Senthil Velusamy,& Stef Shirey do not care at all. They are operating from a place of fear and would rather throw you under the bus or into the meat grinder that impact their own bonus.

T-Life is dangerously close to a major outage, once that happens whoever’s left is going to wish they were gone. Leadership will freak out and point fingers at everyone put themselves.

There was an issue with T-Life a couple weeks ago. Jeff Simon was up in arms demanding to know who cut corners to get this change out the door? Why were corners cut? Turns out Jeff was the one that signed off on cutting the corners. He knew the risk and when things went sideways, he went off on the people that he told to do the work.


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| 1421 views | | 4 replies (last February 14) | Reply
Post ID: @OP+1khan970h

4 replies (most recent on top)

Are you suggesting Lau will need to lead instead of rely on an excess supply of NTWs to diffuse responsibility and make up for his inability to effectively run his own organization Shirey should be in charge.

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Post ID: @dz+1khan970h

Execs will always try to throw out you under the bus. That's why you have to document every decision and the risks to them in writing.

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Post ID: @da+1khan970h

Not only the people that support T-Life, the bunch of program managers that got laid off who were working on the 1000000 issues Salesforce and outreach have now and guess what? Now we don’t have anyone to support us and it’s a huge mess.

As an employee and customer I hate T-Life. I need it to buy 3 iPads and 2 watches during Christmas time, and T-Life wouldn’t let me add all the products on one transaction, I had to buy one by one and after I did the first order, it wouldn’t let me continue with the additional items, I kept getting a message saying I couldn’t because I just placed an order and to call care or go to the store. Care charged me a support fee even though I didn’t have to pay that online. I tried again few days later and it was telling me the same thing, end up going to the store and even the store couldn’t figure out T-Life and end up doing the transaction on their remos 🤦🏻‍♀️😒 oh! And whatever T-Life did to my account it affected my account online too, I was not able to place the orders on Tmo.com either.

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Post ID: @br+1khan970h

This is in addition to the 500+ that got cut in Nov.

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Post ID: @bm+1khan970h

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