Seems very unattainable, I am in deep trouble as I am only at 18%
Where does everyone else stand?
7 replies (most recent on top)
Quotas have always been super high. The first quarter of the year. They want to start off the year profitable. Take it from somebody that's been with the company since the late '90s
@r1 You may have not been around for when everyone came off of team comission. Bucket went up 20% with no raise for the teams, saying the raise was in the comissions. Now it's actually 40% increase in comissions.
@aq the problem is, you can’t just go after one thing. Even 100% ccrs does not mean you stay off of a PIP. They just made up the quota for this month. 20% more than last month, less traffic forecasted. Add to that is shorter by 3 days. Doing the best you can and then heck with the rest is not possible with all of this garbage.
@OP 120%
they just announced today that they are lowering feb quota across the board. will it be enough? time will tell. What does is say though if they can't accurately make a quota.
Its back to " walking" upgrades again. If a csr walks in and wants an upgrade, you look at the account and noticed a customer for 20 years, and never took insurance, you show the csr "perks"not interested " old plans to "plus" plan with "autopay a little easier. So reps will start telling them the promos are better on line and do an in-storepickup or just get rid of them.That should "delight" walk in csrs.The whole quota system is archaic anyway ,from the payout to the chargbacks to the attainment percent on the kpis .
Here's a hint, instead of listening to their doom and gloom on the store metrics, just do your job to the best of your ability. If you are behind; heck with the metric, do what you need to do, to not get on a PIP. After all that's all it takes. Also remember tax checks are about to drop. What I am saying here, is do the best that you can do and heck with the rest. You will hear hoopla from all of them about different percentage metrics that are 0 part of your job. Let them worry about the a$$ chewing and fallout. Its not on you if you are physically doing your best.