I’ve been calling 611 for a billing issue and every time I call them, my call routes to an offshore call center. They absolutely don’t have the brains to understand my issue.
How/when do I call 611 so that my call is routed to employee care in the US?
I agree. Say you want to cancel to the automated team and call several times in a 24 hour period AFTER actually talking with someone. It will eventually route you to Americans.
To get assistance for Americans by Americans call (800) 278-1667
Tell them you want to cancel, I'm sure you will get an onshore rep
Go to an experience store
Good luck on this!!!! Employees aren’t even getting proper support since all the layoffs.