Will there ever be a return to normal, stable operations? The constant upheaval of layoffs and reorgs is completely draining. I just want to do my job without weekly existential crises.
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No one is taking AI job replacement seriously enough. It WILL replace the majority of jobs in some of our lifetimes. Almost certainly in our children's lifetimes. Governments will have to move to universal benefits to share the wealth with everyone and support society. It could be utopia, where everyone has enough to eat, and live, and thrive, and future generations don't even remember hunger and homelessness. Everyone could live in peace with each other and spend their time doing what fulfills them rather than working and stressing most of their lives.
Or MAGA and the Heritage Foundation will achieve their heinous goals to deprive people of jobs, healthcare, housing, and all human rights and let anyone who isn't rich die off in a dystopian hellscape. Either way, we're never going back to "the good old days" and Cigna is never going to reverse their policies and suddenly hire everyone back to work remotely.
Best case, the US goes to universal healthcare and Cigna obtains a contract to coordinate the claim process for that somehow. But given they couldn't ethically and efficiently manage their Medicare business and they're greedy profiteers who only worry about lining execs pockets, that isnt likely either. For profit insurance companies will someday be obsolete.
The jobs aren’t all going to HIH, don’t forget AI. HIH will be replaced one day too,
Good post - it’s harder to keep your chin up and keep your head down low in the trench right about now
I have been through major outsourcing at another company won’t name it here..
But I can only imagine the zoo within HIH trying to take on and digest say 500-1000 people every two weeks
There’s plenty of jobs in Hyderabad if you want to move to India LOL
I predict a transition knowledge transfer over dose and they run out of high quality resources to take everyone out quickly in 2 month training windows
Maybe they slow it down for a few months to let HIH catch up then go hot and heavy mid year to get their numbers to keep David happy
I am ok if I make it and I will be better if I don’t and get my severance and land another WFH position in 2-6 months
I was thinking today remember which Star Wars movie was it “Revenge of the Clones” - he asks the Jedi “How do you like your new Army” with a grin
Jedi looks back says like they look amazing..
Then later we the Jedi’s level the 1,000’s of clones and bots (AI Agents) and be will win the battle either way. We all will win in the long run if we don’t let them take our pride.
Hold the line people - the grass is always greener we all have to realize there will be a life after Cigna
This is by design, and meant to encourage some voluntary attrition. Don't look for improvement any time soon.
There won't any return to normal operating conditions. Think about it , Cigna makes 8 billion this year, Wall Street expects 8.5 billion next year. The pie isn't growing so all UHC, Aetna, Anthem and us do is try and grab more from the shrinking pie. The only way to make more is to sc--w the members, get rid of us or improve operationally. The latter is funny cause they all spent on AI but for all the other decades prior never wanted to spend any money on upgrading systems.
@OP I feel you in my soul. I used to love what I do but now my moral is in the gutter. I was fine when I was left alone and just able to do my job and do it well. Now, the micro managing is exhausting.