ITC does nothing because there is nothing for them to do. We’re asleep.. No tech skills and no value. Fire all resilience and GT support managers. Let the vendors do the work. Put money into marketing and design. Quit pretending like tech is adding value.
Tech support managers are the worst. Micro managers with low iq. Our teams give zero sh--s due to the embarrassment of working for these clowns.
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It doesn’t matter until Sr VPs and VPs come from India.
ITC has plenty to do and doesn’t do it. SLAs, KPIs, ANY sort of expectation that the US based and PCC Partners have to adhere to and report against, for some reason don’t apply to the ITC Teams. It’s negatively impacting work at PHK, just ask literally anyone who has to work with the crumbling systems upon systems.
AC is the worst of them.