I don't know what the reason for that is - either they are incompetent, or they don't care or maybe they don't try hard enough to get the best out of people.... I wonder if the situation is any better in this regard in other companies in the industry or not? There are talented new hires but I notice that they are just wasting their talent here... When they realize it themselves, they leave.
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Working in a Call Center is a Dead End Career in Progress. All you will do is waste your talent and waste the degree that you earned. Once on the phones, you will remain on the phones; unless an aberation happens. That is in any industry including State Farm.
You’re already beating dead horses with a stick, nobody with motivation wants to work in a call center. Enjoy your dead end career while crying online.
Anyone that believes the technocrat mantra that AI, Einstein predictive models, rules engines and machine learning will be bette than physical employee is an id--t
The reason claims and underwriting are not prioritized is there is no one at the senior most levels with a claims or underwriting background. No one on the 11th or 12th floors. This is a first in the 100 year history. It may also explain why underwriting losses are the worst in history.
This hasn't and never will change at SF. Corporate cronyism at its best.
They get what they pay for. GIGO.
Its so crazy to think that the best jobs at the largest auto insurance company (maybe still?) are not in claims, in fact its the worst place to be. When did prioritizing programmers and bureaucrats become the priority over claims and underwriting? Why isnt this seen as a major problem?
Injury CS here , totally agree on this. If you have great metics, you will get an average review. Your reward is helping so and so who is always behind. Can you work OT to help the team? Sure, work these claims handler’s claims that are always a hot mess. Claims is the most thankless job in the company by far.
Anybody hoping to be “ noticed “ by management and rewarded for their hard work will soon realize that their reward is simply more work . Promotions / rewards are NOT based on efficiency/ competence. ( The sooner all of you realize that the better ) This reminds me of something one of my professors called the “ cashiers dilemma. “ Let’s say you are an efficient/ competent cashier in a grocery store. The customers waiting in line notice how much quicker your line is moving and jump into your line. Your only reward for your efficiency / competence is simply more customers to service in your aisle. So why bother being efficient as you’re simply shooting yourself in the foot.
They over work and under reward their good workers. The good workers DO notice the mediocre employees that get paid just as much, with no expectation to go above an beyond. They then either quit or go to a better department.
It would be a far better work environment, if they didnt use workforce management to schedule the bare minimum of people, and then "all hands on deck email" because someone was sick. If they properly scheduled to the point we the employee had time to interact, and do the whole culture thing were berated with but never see in person...there might not be a need to burn out your rock stars and they might stick around a bit longer.
In most claims departments ive worked, people will tell you to do the bare minimum, less you want someone elses work assigned to you, and may still assign their work to you even if you are not a stand out employee....ive had it done while new in a role, simply because I seemed capable....which sucks.
Its just so hard to get noticed and rewarded above average, that its not worth the effort. Ive been in several roles where ive taken on the work and then been rated as average, which is very insulting and demotivating to go through all that extra work for nothing.