If Dan's plan is for AI to take over, I hope it is nothing compared to the current use of AI. Every time I call or chat I have to go through AI. By the time I get to a human, I am pi---d off because the way they have AI set up is garbage, useless and a waste of time. Why do we purposely put barriers in place to get something resolved? No wonder customers are upset.
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Amazing that his Customer First strategy is not working, especially when we all know how much joy is received dealing with bots rather than a human. If the CEO wants customer first, then maybe he should include, "Press 5 to be transferred to the Port Out Group".
so true...I called on FiOS..get directed to AI and it kept frying to sell me Iphone.
Tell the India not working. HIre USA