I work here and I have been watching the same issues cycle over and over again.
morale keeps dropping people keep leaving and leadership keeps acting suprised!!!
so here is some advice from the floor take it or ignore it...
Nothing else matters if frontline managers are bad, you can roll out new programs every quarter and none of it sticks.\
Train managers how to lead people not just how to chase numbers.
Standardize expectations what does good leadership actually look like here how do you evalute people how do promotions work!?
If a manager has constant complaints about favoritism or micromanaging stop protecting them..
Retrain them or move them out!!!
Judge managers on retention engagement and team health not just output...
a lot of frustration comes from not knowing what job we are actually doing day to day.
Define roles clearly what is in scope what is not especially for territory and service roles.
Pay and bonuses need to match the real workload including on call time...
Stop combining two or three jobs into one role without premium pay, that is not efficiency that is explotation!?
Sales and service being mashed together is burning people out fast!!!
career growth right now feels like something people whisper about in meetings.
Publish clear promotion criteria by role and time in seat.
Ki-l relationship based advancement everyone sees it even if leadership pretends they dont...
Address age bias instead of pretending it does not exist.
If you push development programs tie them to actual promotions training that goes nowhere is just busywork..
Corporate training does not match field reality fix that.
Policies should apply the same everywhere unless there is a legal reason they cant.
Working hour rules should be simple clear and enforced not flexible only when it helps the company...
HR should be accesible to frontline employees not just managers!!!
If someone is on call pay them fairly or reduce expectations.
Remote work should be allowed where the job allows it if the work gets done stop micromanaging.
Targets need to reflect actual staffing levels not imaginary ones...
Not everything is an emergency the constant fire drill culture is exhausting!!!