I am jumping over here from usbank (on this site, not actually in person switching jobs), and, yes while USB is much smaller, it is just as bad over there. Going downhill. The comp cycle numbers we are getting are a joke. A really bad year, worst year I have seen besides 2020 covid.
Banks, wow. One could only imagine how well a bank might do if it got an actual leader that people feel safe with, can trust, and inspires. But it's all lead with the stick not the carrot.