Salesforce, one of the world’s most influential enterprise software companies, is quietly but significantly rethinking its aggressive push toward artificial intelligence. After laying off nearly 4,000 employees and replacing many support roles with AI-powered agents, senior executives at the company have admitted that their confidence in large language models (LLMs) has declined. This shift marks a notable moment in the broader tech industry’s relationship with generative AI, exposing the gap between promise and practical performance.
https://hostalup.substack.com/p/salesforce-reconsiders-its-ai-first