Timo was the only company that I know that put using a system as a metric. Like the new T-life system, employees are expected to use T-life with every customers upgrades. There was an instant recently, where ann Employee went to a store to do an update and the store wouldn’t allowed them to upgrade because T-life was malfunctioning lol. When is T-Mobile going to learn that they can’t throw metrics on the ranker to coach the front line? They need to invest in leader leadership development for performance management. Using something should be a compliance base not a behavior. These people are id--ts when they come to people leadership. They coached their people through constantly changing the comp and ranker to get the results they won’t versus investing in their Frontline leadership to performance managed the right way. Through consistent feedback and coaching. The coaching system is a joke at T-Mobile. With other companies is mandatory to show your work and how you are investing in your team there’s not a system like that at T-Mobile. There’s not even much a time in attendance policy! lol. They leave gray areas in the system and in policy so that the employees can exploit these gray areas and if the exploit get excessive they terminate the employee for not doing it the right way lol…that is devil sh-t right there. True fake it to you make it leadership model.
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it is going to be hard to see but eventually the light will come out. If you see things like the outer limits episode called... 'First Anniversary' you will understand all. If you are a man see the things like that.... you will never help any exec. they are purducing something more than ugly or hedious. they are not going to get help. YOu will not care about tmobile after you realise the truth. you will even sabatosh the exces...and f them good. Let yoda show us the light. like the old ways
Yes. Measure your employees on systems that don't work. Funny seeing all the execs backslap themselves for T-Life which has to be the worst customer software tool ever built.