What Dan Schulman is proposing isn’t new. You can find old videos of Tami Irwin bragging about how customer centric we’ve become and old videos of Shankar Arumugavelu bragging about how much gen AI has improved things.
We’ve had reorgs that didn’t make much sense every year and a slew of executives who overpromised , underdelivered, and then moved on. Hans, Ronnan Dunne, Manon Brouillette, Shankar, Linda Avery, Diego Scotti, etc…
It’s been years since I’ve worked for other companies. There were problems but I don’t remember it being this bad. I’m worried this might be the new standard in corporate America.