For those who have questions or wondered about your coworkers in the Philippines : well here is some info. Once they are hired it is near impossible to fire them. They have extreme rights. The country is employee friendly so if a company wants to terminate them they have so many steps . First you have tell them that they have commited employment violation in writing , than they have to be given advisement letter which than they have to respond. Than after that there are all kinds of administrative hurdles and if you are successful they are than paid severance of half their yearly salary for each year they have been there . So if 15 years than half their salary for each year they have been there and apparently fraud is rampant in the call centers with tons of teams doing all kind of financial fraud with the manager and the teams manipulating the incentive with some teams making up to 5000 a month each in pay and no one is able to catch them. They lose millions to this fraud.
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@ab lol it’s not treason. It’s capitalism and greed.
Kickbacks y'all.
@OP This is written like someone from the Philippines would speak.
I hate to be that guy but
... Use "then" when referencing time. Use "than" when you are comparing things. "I used to work in a hellscape - then I quit." "Optum su-ks harder than a Hoover."
@b4 the problems with the help desk are nothing new. The two cronies who brought this model are clueless on how to run a help desk even after years of doing it and they know it’s bad, so they cook the numbers to make it look like they are doing good while they fail upwards in Optum tech.
They don’t care because severance would be 1/8th of what they need for Americans so they don’t care dude they have already thought of this
The person who has first hand knowledge of this process has stated that UHG is aware of the fraud. They know that the fraud is rampant in the call center and yet they continue to hire more and more of these workers. Other companies that have discovered the amount of fraud by Filipino workers are actually talking to their management and boards , suggesting to them that they stop hiring them and return to the process of hiring American workers.
Their IT Help Desk has gone to sh-t. Everything even minor things like my page won’t load gets punted to high level engineers to play IT support. Do they even include details about what the issue is? no… They are pretty much useless at IT help desk roles might as well just be cr-ppy AI doing it instead.
Most open positions have been moved to Budapest and Buenos Aires with recent T1 infrastructure improvements. Closest to EST and better English speakers. Similar pay structures with no WFH or union pressures. Will move. To Asian conclaves as they ramp up T1 and pervasive linguistics issues
Yeah and the beautiful part for of this for UHG is Philippines laws’ are worth about as much as TP. UHG hands the right minister $75,000 in USD and they can fire whoever they want.
Ever been near Manila? It’s the embodiment of a post-apocalyptic hellscape.
@OP if that is true, good that the companies who shipped jobs overseas are getting hit hard financially. I am so sick of calling overseas with any company and getting someone who reads a script and can’t provide any substance after that… plus most you can hardly understand! I am for Americans and employing Americans. This kissing a-s to non Americans is treason.