- it’s unacceptable to start a meeting at 10:31 instead of 10:30 but runs over in current meeting
- talks about silos and every single thing in this company is siloed
- culture is at its worst because Sam Hammock- get rid of her
- customer service is bad across all companies- it’s literally the most simple answer- stop putting non English speakers in customer service roles
- about time we do away with not hiring / promoting outside of NJ or TX - but will we hold HR accountable for putting that new policy in place
- I do agreed with what he said about us not winning and doing poorly but in all honestly, it’s leaderships fault for where we are. When will leadership be held accountable?
18 replies (most recent on top)
Total Dou--e
How Sam Hammock is still around is a testament to her hidden skills.
@a4 dude he was sick lol could you guys not tell he was sick??
@ae He was open from the start with layoffs
@OP Errr didn't they fire Hans? That IS responsibility.....
'We did this as kindly as possible' -despite spending months telling everyone the "rumors" were lies and we were wrong about the layoffs.
'We had to make a hard decision to fire 13k employees so we can let customer service reps break the rules and throw away that money instead!'
'We are in the age of AI' - No, we're in the age of incompetent c-suites who think AI is capable of actually doing meaningful work yet.
Dan is the man with the plan! Vteamers have a proud history of world class organizational structure and clarity, and we will build on that to win the future. One cup of coffee at a time! By the way, what’s the latest with project 624 that reintroduced us to our customers that love us? Are they delighted?
Im thinking Verizon will be getting a lot of sick customers needing to get out of their contracts, hopefully they all email Dan.
I don't think much of note was said BUT it made me realize just how much I disliked Hans. Dude was a f'n muppet
Love that everything referenced was in regards to VZW and not the rest of VZ.... Also find it interesting that he was on the board of directors while the train was coming off the tracks and now gets the CEO position and we are going to change it now and start winning.... I was one of the ones that got notice of being laid off. Not with VZW either. Field tech who helps keep network up.... Wife and I have discussed and will be switching our cell service to another provider....
You want to be different in the market, onshore customer service. Especially if you want front line customer service to be able to think and not just be a half step above phone prompts you are also going to have to raise the pay.
I will applaud him for taking 30 minutes to tell us all what he is thinking and telling us we are failing as opposed to pep rallies any day of the week. You may not like the message but about time a CEO was transparent. And hopefully quarterly all hands go back to reviewing metrics instead of cheerleading and diversity sessions.
@OP Remember 'No Heros' either.
Sounds like he is going dismantle lots of the foundation. Risk adverse of 1 on Compliance but he gutted the Compliance groups at 25% too. Oh, and breaking rules to make 'a customer happy' and they'll tell another customer and so-on and so-on. Sounds like the Wild West West -- New Sheriff in Town!!
Won't be long until they loose all their certifications. I give him 365 days.
@a3 No time for those new communications tools. Pen me a letter and send it via snail mail.
And yes when he realised Sam was in the back, not in the front row “yeah that was a smart idea” ….
- Dan touts himself as an AI revolutionist, but in the next sentence says he's old and too archaic to use Slack
Don’t forget, he loooooovesssss coffee in the morning! sips noisily as he talks about deep layoffs with no kindness and he admits that there was fault of the board and leadership and we, the front lines, get to pay for it.
Nothing burger