My manager has confirmed that “performance layoffs” will be implemented if the launch of Goosehead’s new AI Lily is successful. That’s why everyone in service was written up for something, to set the scene for firings that are designed to cut costs. That’s also why RTO is slated for February, to cut more staff. Charl Lombard and his McKinsey ilk are behind this nonsense, thinking that hold times will be improved by Lily and then they can cull the flock. Yeah, we’ll see
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My manager didn't say this in so many words, but I have been gathering similar from her. I'm not surprised at all that your manager said the quiet part out loud. Ours has us on a road to 15, that is get all calls even the complex ones under 15 minutes to match the ai with the implication being that if we don't, we're going to get axed. I'm succeeding but barely and I'm finding myself getting resentful of clients who want more from me after 15 minutes. You know, like the ones who want 5 quotes of the same thing slightly different ways and then say they want it all emailed at the end of the call when they can't decide... hopefully I don't get axed