as an employer client of Mutual of America i am disappointed to learn there could be more layoffs. We have lost some good local service team members the past couple of years, and some of these comments are a bad omen.
If there are corporate management on here, before more front line staff are laid off, listen to what your loyal customers need and want:
Better functioning website
Modern employee education
ability to submit contributions on my Android device
Improved Mobile App. this hasn't been updated for years
Retirement readiness score. there same calculators from Dinkytown have been on the website for 15 yrs. Why no upgrades ?
low amount of industry articles & newsfeeds
poor communication this is 2025 and employees can't commmunicate by Chat, text, or secure messaging
Lack of automation its paper & calls for everything. Company lacks automation
no professional money manaegment option
lack of financial planning
not enough big name investments
There you have it ! Focus on these areas and you could expand and hire more employees or at least replace the employees with AI robots or chatbots. Help us 1st !
Mutual of America, you CAN do better !