What do you honestly spend more time doing every day, trying to sell anything or fixing the same simple problems for seniors over and over again? At some point it becomes pretty clear what the store has actually turned into, and that makes the whole closure feel less like a surprise and more like an overdue decision. We've basically ended up acting like a walk in help desk for the senior crowd instead of an actual retail location, and once that becomes the main part of the job, the writing’s already on the wall.
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@OP I feel your pain. My store closed at the end of 2019 and we faced the same issue. The business was evolving and even back then you had to slam items to meet your metrics. Very few people need Hums, cheap tablets and overpriced insurance. Younger people knew they could get better accessories on Amazon and the difference in competing networks became less relevant. Hans was a hatchet man and I’m sorry people had to function under his defective management. Best of luck to everyone and just know there is life outside of Verizon.
Worst part at least for my retail location, quotas are up 20% YoY. Our quota last month for phone activations was 255. We had 6 new accounts last month. That’s a ton of add a lines that people aren’t coming in for. Also port ratio is 0.28. So we are gaining 2.8 customers for every 10 we lose. Something’s gotta give.
This has been the trend since 2016. We all knew then e-commerce was taking over. The younger generation doesn’t need support and they don’t want to buy in person.
At best retail should be a pickup space for online orders.
Sorry you’re a decade late to figuring this out. It should have been obvious through Covid and team commission where the retail store priority lied
@OP Ridiculous, service is part of sales. No wonder stores have been on the decline since KZ came back.