Amex committed to no layoffs during pandemic almost 3 years ago. Now back to its historical headcount high of 62K for the last 3 years as seen in link below. As the recession advances this year and cardmember spending slows this headcount number must go down and that cut is overdue now for 2 years and was forestalled in light of that commitment. Likely contingency planning pre-work underway with plans now in place for best, medium and worst case scenarios as happened there any season when economic storm clouds were forming as standard practice over my 30+ years. Hordes of long term employees there are holding out for packages so a bloodletting of 8-10K is long overdue. Writing is on wall and a matter of when not if this year….
https://www.macrotrends.net/stocks/charts/AXP/american-express/number-of-employees