Thread regarding Verizon Communications Inc. layoffs

he told us in advance

@a3 Then there are those of us who have been here 30 years, move forward with the times and technology and do still care! And we cost less because they hire new people in at a much higher rate than when we started plus the "raises" we've been given over the years. But the latter won't matter because they will look at those of us trying to work towards retirement through loyalty.

@bj add VZConnect to that.

They ran cooper into the ground by not responding to failures. They are doing the same with fios, keeping people out of service for 3 days at a time. They bought yahoo, aol, selling off verizon business which was a cash cow and nothing happens to the board or execs. It always runs downhill to the people that make the money for them. Bring back Ivan and nynex

Opting in for the 2024 VSP was the best decision I have ever made…company has been run into the ground.

@a1 yup and watch things fall further once they eliminate workers

@a3 😀 I haven’t seen too many younger guys that care . Everyone is worried about a metric to get a job done and we follow behind them and do the job right when the customer calls in . From what I seen the older people that started with in the bell era are trained to care about the customer not how long it takes to do the job right . Which saves money and customers in the long run. We all have families nobody cares.

@a4 …. It’s coming …. Ai … and customers hate us already using foreigners and being in a never ending loop and nobody solving their issue … then using camera tech making them spend an hour that they prob already spent trying to get working before the call . 80.90 years old … nah it don’t matter if u got a smart phone your gonna do it or we gonna charge you to come out is the threat … self install too. They are ki-ling the business on their own .

I would say that Legacy, parts of the business that are not for us, and costing us billions in margin = VBG..

The about 20% difference in margin between VCG and VBG is like forgoing approximately $1.4 billion of income, just in Q3….

And that kind of makes sense if the rest of the words on change of strategy is all about returning to wireless leader and cross selling broadband, fios.. + FT + the Tillman announcement to expand footprint?

Legacy = Unioners

The legacy business argument for saving money is getting old. They have been taking action on this for years already and much of the copper line product support is already migrated into the work teams are supporting all of our latest and greatest fiber products. It’s down to a small fraction of the work being done and savings already came from VSP departures a year ago. To keep cutting these teams will make it difficult to support the high growth products

Call center representatives need to be reduced.

@a2 I backfilled vsp. I’ve become a top performer as well. All i have to say is I’m a younger guy with a family. And I really truly enjoy my work and feel satisfied at the end of the day on a job well done. I know some older guys that don’t care anymore and I would be sad to know I got picked over someone like that. But there’s nothing I can do

Considering the knowledge vacuum left after the VSP in 2018/19, did they ever fill it before RIFing more people?

So happy I took the package when it was offered.

We, workers, are a part of that "entire cost base"