Working for this company is absolute he-l. When working in tech you are still expected to sell sell sell. 99% of our continued training is nothing but sales soft skills. The only thing this company cares about is "adding phone lines" if someone has already been escalated up to multiple levels of tech support they don't want to hear about plans or perks or upgrades. The amount of work they expect agents to be able to do is completely outside of reality. There are so many service related issues that can not be resolved by anyone.
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Cry more
Why would it be anything else? The network is the asset. Adding users to the network is goal #1 as it should be.
@OP good news. There is very high chance you will unemployed by the end of the year. Chin up.
The sting might not be as bad if you knew the C suite and the board of directors were accountable for putting billions of dollars in a dumpster fire for over a decade with ZERO accountability.
When the Bourgeoisie separate themselves out from the Proletariat with plush arrangements in places such as Basking in the glow Ridge where they can sweat to the oldies while you’re purging a manhole in the Bronx, it sort of sets the stage for a Marxist to become a mayor of ground zero.
The chickens will always come home to roost as the pendulum swings and things may get a little messy, as designed.
For context, the Proletariat consists of second level through “what city please”, if they even exist anymore?
Yup. No more golf. RTO and actually work.
Almost All VPs and Directors need to be fired. They are responsible for what happened to Verizon's quality and fall in the market.
Sounds like you need to find another job.
Then quit. Find a job elsewhere with the same pay and benefits.
The company is hurting. If they need you (and others in customer service) to sell, and the results aren't there then they will just outsource your job. If you are already employed by an outsourced company, they will slow your down in favor of another outsourcer that is adding lines.