At Verizon, we are always listening to what our customers are saying as we focus on giving them the best experience at incredible value.
3 replies (most recent on top)
They all have said that. I don't understand why they say meaningless things like that to investors and analysts. Nobody listens to it, they go straight to the facts/numbers. If you were in a review and threw out meaningless phrases like that without an explanation and a plan you would be eviscerated. Word salad. Tami Erwin was the queen of that. I think that's where Kamala got her playbook from.
Nothing more frustrating than calling Verizon. Who wants to spend an hour on the phone fixing a simple issue?
"I have just spent THREE DAYS trying to resolve an issue where the Verizon app would not let me update my payment information. The app would not tell me WHY it would not accept the information, just that I was not allowed to do it.
I would connect with their so-called “live agents” and the circus would begin where they would have me input the same information five or six times (account number, card number, whether i tried this or that) and then their so-called “solutions” were to wait twenty four hours. Well I would wait. Then it wouldn't work.
Then they told me to call Verizon and make the payment over the phone. Called the number given, was connected to a robot and was not offered an option to pay the bill, only offered options to increase my data allowance. Which I did not want to do.
Another time the live agent literally went back and forth with me about how a brand new debit card that does not expire until 2027 is expired now in 2024. Whoever it was, bot or human, could not do simple math. The incompetence was astounding.
Then finally, after my service had lapsed because of this issue, a live chat agent said just go buy a refill card and make the payment for this month that way. Then, in twenty four hours, try to update the payment method again. This was the “help” I got after I had already explained to them that I have waited 24 hours three times already.
That's it. That's all this idi** named “Had**” said. Just wait twenty four hours. No reassurances that they did some administrative-level coding sh-t on their side that reset my account so that waiting this time will ACTUALLY work. Nothing like that.
So now I'm left frustrated and feeling like in 24 hours I still won't be able to update my card info.
Terrible customer service, y’all. Shockingly bad."