Looks like they are targeting sales channels now for late trimming after squeezing what they could. They eliminated customer service teams which effectively made customers lose their mind, the new guy Shah doesn’t care about his people or the customer and looks at them as a number. Lots of support lost and they are now not even letting customers cancel to fluff numbers. If you have to fake numbers and fire people to
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Were there any layoffs? Location and numbers?
Have you taken survey?
What sales channels were impacted?
If you have to fake numbers and fire people to mimic growth and trick investors then it isn’t an honest operation. With all that went on with the lawsuits you would think they would focus on honest operations, they brought in a new guy to step on everyone’s throat before the sale, typical. Firing people and eliminating customer cancels by force is an interesting playbook- SMB DO BETTER!