What steps can the new CEO take to stop losing subscribers? What can be done to reverse something that's been going on for a while?
13 replies (most recent on top)
Compete, actually compete on price to get more phone sales, make up what you can with added services, expand the VZ ecosystem to make us sticker. Be willing to run on a lower profit margin for a while as we build the base numbers. The most successful companies like Amazon have the best ecosystems and used low costs to initially get people into that ecosystem.
Very thoughtful ideas from a layoff board.
How insane and stuoid were Execs focused on BS made up volunteer hours versus Customers and results. Taking a walk around BRHQ in middle of day and say those hours were volunteer hiurs was insane. Which every Exec (s) sugned off on that shoukd be terminated like Hans was.
5 days RTO for employee accountability.
Follow the Colonial Penn Insurance 3-Ps model which is price, price, and price.
- Price you can afford
- Price that can't increase
- Price that fits your budget
Stop the f'ing layoffs and just let attrition handle headcount. People have been in a constant state of anxiety for years which means they don't perform their best.
Simplify the offerings. We can't understand them as employees so how do you think customers feel?
Stop with all the unnecessary stuff and focus on the actual business. No push for volunteerism, no resource groups for everyone. That doesn't mean you can't believe in those things but you don't need to spend millions on it.
Stop outsourcing. They have no incentive to treat customers right, just get the most number of calls.
Move away from tax heavy places like New Jersey.
Deming damn right! Take care of your employees like the Japanese companies that took him up and kicked Detroit's ar-e right off the world of auto manufacturing!
Once, not too long ago, even the people who cleaned the bathrooms were onsite company employees, not outsourced contractors. And the bathrooms look like they are no longer kept by 'V Teamers'.
Communications is supposed to be our business and the customers, quality, and the Network our focus - but not when 'the lights are on in the office, but no one is home'. The only people who should be working from home are craft people who drive trucks on in the burbs and suburbs, as not only free advertising, but also putting the the company closer to the customer.
Dr. W Edward Deming, I like that! Take care of your employees, who in turn will take care of your quality and value that will take care of your customers who will take care of your stock price. Nice! If only! Definitely worth a try because quality and value are just not there or here anymore. And neither are the customers.
Serious Answer.
Reduce to 50k employees so the 50k that creates negative work is no longer around.
Then go from there.
Sam is the best Leader. Not!
I think we should focus on what we know works. Leaders prioritizing emoji filled LinkedIn posts about their vacation time and life lessons from their kids sport games. Celebrating the mere act of meeting at all as a major accomplishment while sharing vague high level goals without specific plans to get there. Reorganizing constantly has been a winning strategy as well - especially for VGS! We also need more post it notes.
@OP rip off an old idea from T Mobile about reducing customer 'pain points', the prime one being, "What is the actual final total of my monthly bill? Come up with an attractive monthly flat fee that is truly a flat fee, net of sales taxes!
Stop nickle and diming the customers till they are frustrated to the point of leaving!
Differentiate Verizon's 'post paid' products and services from what we allow third parties to sell for the same price or even less!
Customer service must be in the USA and that should be a selling point.
As Dr Deming once wisely pointed out, 'treat your employees and customers well' and they will make your business profitable.
But if we are charging more for the same exact service on the same exact network as other sellers, then why should our customers stay?
Differentiate, improve quality. reshore customer service!
Return customer service to the USA and open call centers in depressed midwest and southern states.
Allow our craft workers to supplement their incomes by setting up customer equipment and networks.
Re-hire the "Can You Hear Me Now" guy to demonstrate that Verizon is back and "We hear you, Customer!"