You have one piece of honest feedback or advice for upper management at Optum that you didn’t feel comfortable including in your EXI survey because who knows how anonymous those really are, and go:
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I do nkt ever thing the stain of working here will ever wash out.
@az you tealize they just state you had a bad manager it’s not retaliation
@bb glad I was RIGd I’d never allow my managers to do that, comments need to be disclosed and discussed in depth with teams for transparency and honesty. Being a good manager is not easy because of all the administrative work but caring, honesty, transparency, empathy go a long way with building trust. Also if you can help when it’s super busy and helpful do. The best manager will always no matter what is going to put their employees first
@ee MEI scores are your direct manager that you report to. St Leaders are the Sr Directors VP & SVP EXI scores. You can have the best most respectful Manager/AD if they stand up to St Leadership and not be a yes person and then their highly tenured teams name names on survey’s they lay off your AD. Doesn’t matter they range in the 80ish area every time for MEI. Are exceeding every goal, partnering well with all teams to implement savings processes and also improved accuracy of claims. Provider who once hated us now love us doesn’t matter better be kissing it or your gone. Optum in claims and issue management are seriously political. Lisa Bahr & Tim Mattson are horrible unethical leaders and if BH claims knew how to process accurately and timely we’d quit getting penalized and meet performance guarantees consistently. Nope but that’s ok every year. Now Optum BH is losing a boatload of business but damn we have an over abundance of CEO/CFO/COO. He-l Steve take 60 million for his pay in 3 years. Good luck. The performers are RIFd because they refuse to manipulate numbers. Claims Sr Management are just totally Unethical. Their was hope when Scott Masters came over but he saw it heard it an let it happen. Extremely disappointing. Their reasons for RIF are flat out lies.
I gave all neutral responses and used open response items to rant against RTO.
MEI scores affect your direct manager. However if you name names in your comments about terrible directors who treat, embarrass people and you won’t kiss their ring your leader above your manager will get to be part of the next reduction in force. It’s Sr Leadership way of retaliating against your team.
@jt
You can sue the company for retaliation of any kind. Even in an at will state. Labor attorneys usually don’t charge a fee unless you win so they will make sure you get something so they get paid.
@az
Retaliation actually does and will happen at Optum especially if you are under a toxic manager, director and vice president - the last place you want to go is HR unless your intent is to speed up the process of getting “laid off”. Get your documents in order before you go spouting off to HR or Surveys.
My understanding is that participation (aka “employee engagement”) is the metric that matters for your supervisor or leadership team. If your business unit has a low response rate its gets dinged. Supervisors only see aggregated responses if 5 or more people in their reporting hierarchy take the survey.
If you're on a small team, they can totally deduce who filled out the survey.
@ee that’s the reason they offshore is because if you give them all 5s the company thinks they are doing a good job. As far as the supervisors and managers getting money for bonuses. They took it away to begin with; secondly if you think giving all 5s will help get you a bigger one I have a bridge to sell you! The managers and supervisors give the smallest amount possible and pocket the rest because the rest of the money funded to the department is their bonus.
Also yes the surveys are anon: so many leadership people here just scared to get a horrible rating. Do better. Be a better leader, brush up on people skills and stop being a je-k to your subordinates and you wouldn’t have to worry. You just don’t want the directors talking to you.
@ee you probably see no changes because you are giving all 5's
The surveys help determine which leaders get the most money for raises and bonus payouts. Do with that information what you will, but I give all 5's all the time. Think about it, what changes have been made based on our feedback? More offshoring and RTO. So, think about yourself. Want a big raise? Give all 5's.
The surveys are not ANONYMOUS. Nothing you sign into is anonymous it may be confidential but definitely not anonymous.
I was brutally honest. The surveys are anonymous but the manager can read the comments left and if they know you well enough they can figure out who you are by how or what you write. We HAVE to speak up and be TRUTHFUL. These managers need to take accountability for the way they behave and if they don't the company NEEDS TO.
Give me a decent raise and pay me my bonus and I will think of giving you my opinion. Until then expect nothing from me. Employees should get FREE UHG Healthcare BTW.
I share my full honest feedback. As a director I know that it truly is anonymous. If I know someone writing style I can guess who it’s from. This company has so many problems but it comes down to how they find teams, poor leaderships who lead by setting goals and providing no guidance or assistance in accomplishing them. Poor finance policies that require teams to undercut each other rather than work together. It’s a total mess.
: @b7
Do you even work here? A 1 means the company is horrible and you strongly disagree with the questionnaire
If you're on a team that's already majority offshore, writing any type of coherent criticism of how management is sc--wing up will get you instantly targeted.
I have said such heinous sh-t in these surveys. No one reads them, except maybe now ChatGPT. My manager fed his results to AI so he could throw some garbage on a slide and victory lap for no justifiable reason.
@a1 you will continue to get email reminders they are not anonymous so what i do it put dots as if I took it so emails stop coming putting a 1 the company might think they are doing great haha.
I haveIBS do I need to RTO?
I’m not saying you’re wrong I just haven’t personally experienced that. I was brutally honest and got a 4 for my yearly review and the old supervisor/ manager got laid off. The new one we got, which wasn’t much better tried to do a fear tactic similar to how it’ll effect the team
badly if the scores are low. She ended up moving to a different team. Retaliation of any kind is not permitted and if you feel you have been retaliated against go to HR and keep a paper trail of everything.
All I know is that I was honest on my survey and ended up with a 2 on annual review with a rather scathing and personal message from my boss about my perceived shortcomings. Excuse me, if I actually give a damn about my livelihood and the outcomes of the patients I deal with day to day.
@a7
It affects the supervisors and managers more than the level 1s and new hires.
I’ve heard that from bad supervisors before and it never affected us. All of us are still here or got promoted. They just don’t want the backlash from upper management.
The survey data can be used against your team, so proceed with caution.
Filled it out.
Everything in the 1 category.
I submitted the survey. As long as you don’t get too specific the manager can’t tell who it is and I think there needs to be 10 written reviews for the supervisor to even see it. Be honest. The fear of “ I can’t let them know I hate the company” is why this place is so bad. You don’t have to write out anything just make it as a 1 if needed but submit those surveys. Back in 2022 a whole department got a bad review and they actually changed policy and didn’t lay anyone off for a bit.
Do people actually take these surveys? I assume they are saved to some drive and never looked at.