Verizons 3rd party bet on customer service is still backfiring. They lose more customers than they gain just because of the incompetence and inability of those 3rd party teams.
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we dont care about offshore...never did. they dont make any money. only there for exec bonus. when we cut the spending...it will go to the excec bonus. Also we f the local dum in dia s hit here. do you think we care about them here. we never ever do or did. only we just s hit on it. when we get rea dy to go to the batheroom...we s do the bathroom stuff on the the lo w life f orm. we do have it in the good old usa. we have a low la ow li fe fo rm wh ich we dont care about. love ley we just do nt care
What is left of the measly on shore teams are left to clean up 3rd party messes. Might as well just rename on shore teams to “Janitors” because all we do is clean up messes made by third party teams. The sad part is, it’s not even their fault. Their training is garbage.
Cr-ppy systems + cr-ppy training = bad customer experience.
We pride ourselves on the network yet ACSS is about as slow as dial up. Using Omni is basically like Russian roulette you won’t know if it’s going to work until you run the transaction and if it fu--s up you are in for a long call with care.
Oh and let’s not forget about the fraud being run on our customers. People are getting calls from fraudsters pretending to be Verizon Fraud protection and they are sending 2FA using either our own systems or our website. Once they get the customer to give them the transfer pins they are transferring numbers to Visible. Whoever is doing it either has access to our systems or knows our website extremely well.
It is not going well. The level of customer frustration is increasing daily. It was the only thing separating us from the competition since we no longer have the best network.
You obviously don’t know what you are talking about, numbers matter.