Ship to home cheating numbers by purposely sending out incorrect merchandise by “subbing.” This not only feels morally wrong to do, but also illegal somehow..? Are any other stores experiencing this? Managers tell us to “sub” out merchandise if we don’t have the right one in store, i.e. send a medium instead of small, but some even more extreme.
12 replies (most recent on top)
1) get it in writing
2) contact your state attorney general consumer protection division
3) give them the evidence you've collected
@q8 RVP? excel? HR? LP?
@py. Just because someone comments does not mean it is always complaining.
@q8 is right. The store managers are well aware but turn a blind eye to get the numbers.
@py who would you even complain to, if the store manager is aware as well
If you don’t report why complain on here? When it’s proven the person is fired.
It’s all about keeping up those numbers. Who cares if our online rating is poor and that they are shipping damaged, worn, and wrong items. 🙄
I’ve never seen such bad business practices as this.
I work in shoes and we have constant online returns of mis-mates, worn shoes (not just slightly worn - obviously dirty and scuffed) and with one shoe in the box. Either the packers are not checking boxes or they ship it knowingly.
This is an everyday occurrence, multiple times per day.
I just looked at Trustpilot.com and the Better business bureau website for Belk and the comments are bad for customer service and online shopping.
A lot at my store, we also had a manager not only send the wrong product but would also send obvious damaged items. We even went to the store manager with evidence and refused to acknowledge it, all to look good on paper. You would be packing and point it out to him. He deny it and gaslit you. He got “promoted” and has become even worse.
Our store had a lead like this but they are gone now. I told them that I, as a customer would be pi---d but they wanted the numbers. Now we only ship correctly( not saying perfect, as in missing a flaw). In fact we were 1 of a handful of stores that had no bad ships. Customer satisfaction should always be a priority.
It’s a mess at our store. Happening a lot!!
no manager with common sense would do this. there is a report that comes out that identifies the person that picked and packed the item if a customer returns and says it was either not what she ordered or damaged. you dont want to be on that list