Is there a way that either AI or, existing, non-Artificial Intelligence (NAI?) could indicate useful info?
If I could at least tell our customers, as well as the outside technician hunting down the trouble spot that, "All customers south of the utility pole at Main Street and Park Avenue are OOS."
and add to the outside technician's log, "Likely trouble spot possibility via our ever-vigilant 24-hour test monitoring personnel."
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"...But it is Verizon (Internal use only)..." - @387
Then share that coveted info with the field personnel, even if you don't want to disclose it to our endusers. It'll save a lot of time
This capability has (always) been in place within certain departments within Verizon (forever) on both the landline; and wireless sides.
Without AI.
In some of the specific Verizon departments that I have worked in (since 2015) dealing with Network maintenance, surveillance; and Minor-Major-Catastrophic outages.
But it is Verizon (Internal use only).
The best the General Public is going to get is Downdetector.
@ty the underlying truth is that the newer the carrier, the newer the software is and easier it is to find accounts and associated services to help customers.
Windstream has a BEAUTIFUL system called Customers Online which brings up all location info, CLR/DLR, bills, authorized contacts in one system.
At Verizon you have to pray the customer opened the ticket on the correct NEID, and even then, you have to cross-reference 6 different databases to find all of the aforementioned.
We wouldn’t cough up the money to migrate all products into one inventory, but we’ll pay to keep upgrading antenna technology on every tower, while continuing to neglect backhaul necessary to reach advertised speeds.
This is a dog and pony show.
This is where the company's IT is run out of. These are the folks who are 'helping' our customers.
This is why T Mobile beats us like a drum!
https://youtu.be/Nnpg6TnAoL4?si=4I2dUU5UBEiUfsY1
It is ironic that "The Network" bases its IT work in India, where infrastructure is sketchy at best and a serious threat at worst to business continuity. The whole H1B India scam was about skimping on IT dollars to meet the budget and collect the bonus, and worked out OK until the H1Bs took over IT and moved it offshore. I'm glad the government is looking into this stuff. I don't blame them for trying to improve their state of being, but not at the expense of Americans.
The cable clipping proved we need one IT group based here in the USA with the best techs and engineers on earth.
Does any company have two management layers for IT . One of them based in the US and other in India when a susbstantial amout of work is being done overseas.
Why is VZ paying for two different management teams based in the US and India.
#Whack the slack
@d8 OP here. agreed. No need for racism here.
That being said, and with no wide brush assessment intended, I am completely disappointed in the nepotism-driven IT reality that has made so many previously smooth-running systems essentially unusable.
IF? this is India's fault, for Christsakes, cut and run, cut ties with these loser scammers and their brothers, sisters, cousins... Nothing good comes from India, IMO.
@ch ... don't need IT to tell that you're a little bit racist.
No, because the inventories don’t talk to each other like that. Tech dispatches and tests a pair, NDT. Rides to the cross box, possibly remote office. Has a pair assignment. But to see the circuit ID, he’d need to call in and talk to the test center who would look it up. This still isn’t connected to customer contact info. You could swap pairs, cards, assignments in the office and not change billing as long as ordered services are the same.
There is nothing for AI to query, because experienced human eyes have to look through so many incomplete records, some with typos, and deduce what service is in question. We have to reference 2, 3, or more disparate inventories and connect the dots ourselves.
IT is too busy practicing their Bollywood dances for when the executives come. Their are possibly the biggest a-s kissers.
I thought the wireless NOC centers are responsible for monitoring outages.
If undersea cable-cutting is going to be way the way forward with hostile nations and groups using it as a we-pon to cut off nations from the world, it leaves companies with large overseas call center operations open to many issues.
Not when the workforce is cutoff from the customer. Irony.
Internet connectivity in parts of India and Pakistan has been disrupted due to severed undersea cables in the Red Sea,
https://timesofindia.indiatimes.com/business/international-business/undersea-cables-cut-in-red-sea-internet-disrupted-across-asia-middle-east-india-pakistan-among-affected/articleshow/123744508.cms
IT is more concerned about when their chana masala and garlic naan will be delivered. RTO break room is going to smell nice!