At first Mike seemed to be okay. He had a vision and it was refreshing. But his vision was never to make money. It was always free services that overwhelmed the stores and then we couldn’t take care of paying customers, and ironically the non paying Amazon returns customer had a louder voice and was a higher priority.
So, I’d run! I was at staples for 20+ years. The visions that he shared with us, never came true. He was a terrible leader, that stressed the field managers which then lead to them micromanaging everything (which was fine until we lost labor)
So find a new job, trust me! I read these posts when it happened at Staples, I didn’t believe it, now I wish I would have ran back then.